Delivery & Returns

Delivery

We deliver across the United Kingdom. As our furniture is often made-to-order or involves architectural materials, delivery times are as follows:

• Small items: 3-5 working days.
• Furniture & Large Items: 14-21 working days (white-glove delivery available).

Standard UK delivery starts from £15.00 depending on the weight and size of the item.

Returns & Cancellations

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods.

• Items must be returned in their original condition and packaging.
• Return shipping costs are the responsibility of the customer unless the item is faulty.
• Bespoke Items: Custom-made furniture or items altered to your specifications are non-refundable unless defective.

To initiate a return, please contact info@urbanprojectsltd.shop with your order number.